COVID Policies

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As with all businesses during this pandemic, here are the following need-to-know updates

 

• Appointments will be available Wednesday (11a - 7p), Friday (1030a - 5p), and weekends based on demand.

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• Because we understand schedules may be challenging, and service provisions to ensure safety during this time may be of concern, special requests for appointments can be arranged on our scheduled nonoperating days by texting 240-421-4346. Please do not email. Approved appointments will be responded to via text message, or a phone call, AND an email confirmation confirming the appointment.

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• You will be required to CALL when you arrive and before entering the spa. Please DO NOT TEXT when you arrive, as we may be closing out another client or disinfecting the area to prepare for your service. Please DO NOT ENTER until instructed to avoid overflow in the waiting area among clients. We must work together to protect each other. Mask must be worn and temperatures will be taken upon entering. No exceptions. 

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• You must be on time for your appointment - not before and not more than 10 minutes late. Appointments are limited and you will be charged a 100% cancellation fee for your scheduled service(s) if you miss an appointment, arrive more than 10 minutes late, or cancel or cause cancellation of scheduled services without reasonable notification. This fee must be satisfied before rescheduling.

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• IF YOU ARE NOT FEELING WELL 12 HOURS BEFORE YOUR APPOINTMENT DO NOT COME, as this is the time allotted to cancel online. If you have a headache, a sniffle, a cough, congestion, a temperature/fever, dizziness, nausea, fatigue, unexplained cramps, chills, muscle/body aches, sore throat, diarrhea, or loss of taste/smell...DO NOT COME. If you are concerned about the cancellation fee, you must schedule your appointments for the same day. If it is suspected you are not well, services will be denied and the full cancellation fee will be charged, as we reserve the right to cancel any appointment as necessary.

 

• If it is discovered that you have not been wearing a mask or social distancing, or not complying with regulations related to COVID, you will not be able to return for services until the pandemic restrictions have been lifted.  

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• Advance Clinical Treatments are not available until March 15, 2021. These clinically-based treatments target advanced conditions and achieve the best results when consistent and consecutive appointments are available.

 

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Scheduling

All scheduling is done online through Schedulicity.com. Credit cards are required to reserve your appointment. This card will not be charged unless the scheduled appointment results in a no call/no show, at which time the card on file will be charged 100% of the scheduled appointment(s). You may choose to pay cash or use a different card at the time of checkout. When scheduling please allow a 15-minute grace period for your provider. We do not have an in-house receptionist and some clients may require additional attention. In the event, you have to wait for more than 15-minutes we will give you a 10% discount for the inconvenience. We will make every attempt to let you know of delays in advance, if possible.

      

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Late Arrivals

If you arrive 15 minutes or more beyond the time the first service was scheduled to begin, depending upon the service to be performed, we may have to modify or completely eliminate your first service to accommodate the next guest’s scheduled appointment. If a service must be eliminated (canceled), we reserve the right to charge a 100% cancellation fee of the services scheduled.

    

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Cancellations

All appointments are subjectable to the enforced cancellation fee. A service fee of 100% of the scheduled service may be charged for cancellations occurring less than 12 hours prior to the scheduled appointment, including cancellations at the time of service.  Future appointments will not be available until this fee has been satisfied. Cancellation fees will apply to all multiple services scheduled but not rendered.

    

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Parking

Please be aware the green meters require payment Monday through Friday until 9:30p and Saturday mornings until 4p. When parking in the neighborhoods, please read the signs. There are some spaces available for 2 hours and others that restrict parking for Zone 6 residents.  

Be aware parking is strongly enforced. Please confirm estimated service times in your appointment confirmation and allow an additional 15 minutes for the meters in case we are running behind. Although we make attempts to inform you of delays, some situations are beyond our control.

We will not be responsible for any parking tickets.

    

 

Service Times and Duration

All quoted service durations are approximate. Some services may vary by 10-15 minutes, depending upon the client.

 

       

Children

A spa is a great place to get a little alone time, so it’s best to not bring children under 16 unless they are receiving a service. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others. Children under the age of 18 who will be receiving treatment need a guardian’s consent.

 

   

Deposits/Prepayments

​Some appointments, such as clients with repeat no-shows or services that require a lengthy time frame, are subject to a deposit fee or prepayment. Prepayment service charges may be applied to spa services or a cancellation fee if the client is unable to receive the originally paid service. Deposits and prepayments are non-refundable.

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Medical Restrictions

Please inform us if you might be pregnant, have any medical conditions or allergies, or taking medications. Some spa services are not appropriate for individuals with medical restrictions and must be modified or eliminated.

 

Hair removal clients must inform the service provider if using prescription acne medication such as Accutane®*, Adapalene, Alustra, Avage, Differin, Isotretinoin, Renova, Retin-A®*, Tazarac, Tazarotene or Tretinoin, as these products make the skin thin and vulnerable to burning and lifting. It is also imperative to inform us if you:

 

• are using any other Acne medication not mentioned above, Alpha Hydroxy Acids (Glycolic, Lactic) over 8%, Oral Antibiotics, Topical Antibiotics, Retinol, Salicylic Acid and/or Exfoliants;

• had Botox®  in the past &@ hours;

•  had a chemical peel or dermabrasion treatment within the past 90 days;

• take blood pressure medication,

• have diabetes, phlebitis, or any condition that affects the skin.

 

(*Accutane® is a registered trademark of Johnson & Johnson). Accutane® is a registered trademark of Hoffmann-La Roche Inc. Botox® is a registered trademark of Allergan, Inc.)

 

  

Confidentiality

All identifying and medical information is used for the sole purpose of making contact with the client and modification of spa services where clinically indicated. Under no circumstance is client information released or transferred to any other person, entity, or business.

    

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Payment

We accept Visa, MasterCard, American Express, and Dawning Tranquility Gift Certificates. We do not issue cash refunds for remaining balances on gift certificates or referral credits.

   

 

Inclement Weather

Please call 240-421-4346 before you leave home in order to receive information regarding late openings, closings, and local weather and travel conditions