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Scheduling

All scheduling is done online through Schedulicity.com. Credit cards are required to reserve your appointment. This card will not be charged unless the scheduled appointment results in a no-call/no-show, at which time the card on file will be charged 100% of the scheduled appointment(s). You may choose to pay cash or use a different card at the time of checkout. When scheduling please allow a 15-minute grace period for your provider. We do not have an in-house receptionist and some clients may require additional attention. In the event, you have to wait for more than 15 minutes we will give you a 10% discount for the inconvenience. We will make every attempt to let you know of delays in advance, if possible.

      

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Sickness

IF YOU ARE NOT FEELING WELL 12 HOURS BEFORE YOUR APPOINTMENT DO NOT COME, as this is the time allotted to cancel online. If you have a headache, a sniffle, a cough, congestion, a temperature/fever, dizziness, nausea, fatigue, unexplained cramps, chills, muscle/body aches, sore throat, diarrhea, or loss of taste/smell...DO NOT COME. If you are concerned about the cancellation fee, you must schedule your appointments for the same day. If it is suspected you are not well, services will be denied and the full cancellation fee will be charged, as we reserve the right to cancel any appointment as necessary.

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Lateness

If you arrive 15 minutes or more beyond the time the first service was scheduled to begin, depending upon the service to be performed, we may have to modify or omit a service to accommodate the next guest’s scheduled appointment. If a service must be omitted (canceled), we reserve the right to charge a 100% cancellation fee for the services scheduled.

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Our goal is to provide personable service to each guest. In the event we are running more than 15 minutes late, we will provide a 10% discount (not to exceed $25) for the delay if we are unable to provide notice via a phone call or text. Please be sure to check your messages prior to your appointment.

    

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Cancellations and Same-Day Cancellations

All appointments are subject to the enforced cancellation fee. A service fee of 100% of the scheduled service may be charged for cancellations occurring less than 12 hours prior to the scheduled appointment, including cancellations at the time of service.  Future appointments will not be available until this fee has been satisfied. Cancellation fees will apply to all multiple services scheduled but not rendered.

    

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Parking

Please be aware the green meters require payment Monday through Friday until 9:30p and Saturday mornings until 4p. When parking in the neighborhoods, please read the signs. There are some spaces available for 2 hours and others that restrict parking for Zone 6 residents.  

Be aware parking is strongly enforced. Please confirm estimated service times in your appointment confirmation and allow an additional 15 minutes for the meters in case we are running behind. Although we make attempts to inform you of delays, some situations are beyond our control.

We will not be responsible for any parking tickets.

    

 

Service Times and Duration

All quoted service times are approximate. Some services may vary by 10-15 minutes, depending upon the client.

 

       

Children

A spa is a great place to get a little alone time, so it’s best to not bring children under 16 unless they are receiving a service. If well-behaved children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others. Children under the age of 18 who will be receiving treatment need a guardian’s consent. Dawning Tranquility and Skin Beauty Bar are not liable for any incident related to an unsupervised child, and reserved the right to ask for the child to be removed from the facility.

 

Scheduled clients are designated as the supervising adult and assumes liability for any expenses that may arise from any damages caused by the children you are overseeing. Related expenses due to damages must be resolved or have a plan of resolution established with Skin Beauty Bar within ten (10) business days.

 

   

Deposits and Prepayments

​Some appointments, such as clients with repeat no-shows or services that require a lengthy time frame, are subject to a deposit fee or prepayment. Prepayment service charges may be applied to spa services or a cancellation fee if the client is unable to receive the originally paid service. Deposits and prepayments are non-refundable.

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Medical Restrictions

Please inform us if you might be pregnant, have any medical conditions or allergies, or taking medications. Some spa services are not appropriate for individuals with medical restrictions and must be modified or eliminated.

 

Hair removal clients must inform the service provider if using the following prescription medications, as these products make the skin thin and vulnerable to burning and lifting such as

 

 

 

 

 

 

 

 

 

 

 

It is also imperative to inform us if you:

 

• are using any other Acne medication not mentioned above, Alpha Hydroxy Acids (Glycolic, Lactic) over 8%, Oral Antibiotics, Topical Antibiotics, Alustra, Hydroquinone, Retinol, Retinoic Acid, Salicylic Acid, Steroids, any Acid-based products, and/or Exfoliants;

• had Botox® within the past two (2) weeks. Hair removal should not be performed three (3) days prior to a procedure;

• had a chemical peel, physical peel, or micro/hydro-dermabrasion treatment within the past 60 days;

• medications such as those for blood pressure, diabetes, cancer, thyroid issues, blood-thinners, autoimmune issues,

• and/or like conditions;

• sunburn, irritated or laser treated areas;

• have diabetes, cancer, phlebitis, or any condition that affects the skin.

 

*Accutane® is a registered trademark of Johnson & Johnson). Accutane® is a registered trademark of Hoffmann-La Roche Inc. Botox® is a registered trademark of Allergan, Inc.

 

  

Confidentiality

All identifying and medical information is used for the sole purpose of making contact with the client and modification of spa services where clinically indicated. Under no circumstance is client information released or transferred to any other person, entity, or business.

    

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Payment

We accept Cash, Visa, MasterCard, American Express, Venmo, Apple Pay, Cash App, and Dawning Tranquility Gift Certificates. We do not issue cash refunds for remaining balances on gift certificates or referral credits.

   

 

Inclement Weather

Please call 240-421-4346 before you leave home to head to your appointment to receive information regarding late openings and/or closings related to local weather and travel conditions. We will do our best to reach you at least two (2) hours prior to your appointment time via a phone all or text.