All scheduling is done online through Credit cards are required to reserve your appointment. This card will be charged 100% of the scheduled appointment in the event of a no call/no show. You may choose to pay cash or use a different card at the time of checkout. When scheduling please allow a 15-minute grace period for your provider. We do not have an in-house receptionist and some clients may require additional attention. In the event, you have to wait for more than 15-minutes we will give you a 10% discount for the inconvenience. We will make every attempt to let you know of delays in advance, if possible.

Late Arrivals

If you arrive 15 minutes or more beyond the time the first service was scheduled to begin, depending upon the service to be performed, we may have to modify or completely eliminate your first service to accommodate the next guest’s scheduled appointment. If a service must be eliminated, we reserve the right to charge a 100% cancellation fee.



All appointments are subjectable to the enforced cancellation fee. A service fee of 100% of the scheduled service may be charged for cancellations occurring less than 12 hours prior to the scheduled appointment, including cancellations at the time of service.  Future appointments will not be available until this fee has been satisfied.

Cancellation fees will apply to all multiple services scheduled but not rendered. 



Please be aware the green meters require payment Monday through Friday until 9:30p and Saturday mornings until 4p. When parking in the neighborhoods, please read the signs. There are some spaces available for 2 hours and others that restrict parking for Zone 6 residents.  

Be aware parking is strongly enforced. Please confirm estimated service times in your appointment confirmation and allow an additional 15 minutes for the meters in case we are running behind. Although we make attempts to inform you of delays, some situations are beyond our control.

We will not be responsible for any parking tickets.


Service Times and Duration

All quoted service durations are approximate. Some services may vary by 10-15 minutes, depending upon the client.



A spa is a great place to get a little alone time, so it’s best to not bring children under 16 unless they are receiving a service. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others. Children under the age of 18 who will be receiving treatment with need a guardian’s consent.


Returned Check

A returned check will be subject to a $40.00 fee –or– 10% of the total service amount, whichever amount is greater. The service fee and returned check fee must be resolved with a credit card, cash or money order before future services can be rendered.



Some appointments, such as clients with repeat no-shows or services that require a lengthy time frame, are subject to a deposit fee or prepayment. Prepayment service charges may be applied to spa services if the client is unable to receive the original paid service. Deposits and prepayments are non-refundable.


Medical Restrictions

Please inform us if you might be pregnant, have any medical conditions or allergies, or taking medications. Some spa services are not appropriate for individuals with medical restrictions and must be modified or eliminated.


Hair removal clients must inform the service provider if you are using prescription acne medication such as Accutane®*, Adapalene, Alustra, Avage, Differin, Isotretinoin, Renova, Retin-A®*, Tazarac, Tazarotene or Tretinoin, as these products make the skin thin and vulnerable to burning and lifting. It is also imperative to inform us if you:


  • are using any other Acne medication not mentioned above, Alpha Hydroxy Acids (Glycolic, Lactic) over 8%, Oral Antibiotics, Topical Antibiotics, Retinol, Salicylic Acid and/or Exfoliants;

  • had Botox®  in the past &@ hours;

  •  had a chemical peel or dermabrasion treatment within the past 90 days;

  • take blood pressure medication,

  • have diabetes, phlebitis or any condition that affects the skin.


(*Accutane® is a registered trademark of Johnson & Johnson). Accutane® is a registered trademark of Hoffmann-La Roche Inc. Botox® is a registered trademark of Allergan, Inc.)



All identifying and medical information is used for the sole purpose of making contact with the client and modification of spa services where clinically indicated. Under no circumstance is client information released or transferred to any other person, entity or business



We accept Visa, MasterCard, American Express and Dawning Tranquility Gift Certificates and Patou Salon & Spa Gift Certificates. We do not issue cash refunds for remaining balances on gift certificates or referral credits.


Inclement Weather

Please call 240-421-4346 before you leave home in order to receive information regarding late openings, closings, and local weather and travel conditions

Return documents to

Advance Clinical Facial

Consultation Form

Body Treatment Consultation Form

Facial Consultation Form


Home Care

Microbalding Consultation Form


Post Care

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